Ninkus Return Policy

At Ninkus, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return process:

1. Eligibility for Returns: Items can be returned within 30 days of receipt, provided they are unused, in their original packaging, and accompanied by a receipt or proof of purchase.
2. Non-Returnable Items: Customized products, perishable goods, and intimate clothing are not eligible for return.
3. Return Process: To initiate a return, contact our customer service team at contact@ninkus.co.uk with your order number and reason for return. We will provide a return authorization and instructions.
4. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and credited to your original payment method within 10 business days.
5. Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.

Ninkus Delivery Policy

Ninkus is committed to ensuring your purchases arrive safely and promptly:

1. Shipping Methods: We offer free tracked delivery via Royal Mail. Delivery is typically within 3 business days.
2. Processing Time: Orders are processed within 2-3 business days. Once processed, you will receive a confirmation email with tracking information.
3. Delivery Timeframes: Standard delivery typically arrives within 3 business days.
4. Shipping Delays: While we strive for timely delivery, unforeseen circumstances such as weather conditions or carrier delays may affect schedules.

Ninkus Privacy Policy

Your privacy is important to us at Ninkus. We are committed to protecting your personal information:

1. Information Collection: We collect information you provide directly, such as when you create an account, place an order, or contact us. This may include your name, email address, shipping address, and payment information.
2. Use of Information: We use your personal information to process orders, improve our services, and communicate with you regarding your account or transactions.
3. Sharing of Information: We do not sell or rent your personal information to third parties. We may share information with trusted partners who assist in operating our website and conducting our business, as long as they agree to keep this information confidential.
4. Data Security: We implement a variety of security measures to maintain the safety of your personal information. Sensitive data is encrypted during transmission using secure socket layer (SSL) technology.
5. Cookies: Our website uses cookies to enhance your browsing experience. You can choose to disable cookies in your browser settings, although this may affect your ability to use certain features of our website.
6. Policy Updates: We may update our privacy policy from time to time. Any changes will be posted on this page, and we encourage you to review our policy periodically.

If you have any questions or concerns regarding our policies, please contact us at info@ninkus.co.uk. Thank you for choosing Ninkus!